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Warranty Claim

Please complete all sections of the form below and ensure the information provided is accurate to the best of your knowledge.

Submit Warranty Claim

Log your warranty claim by filling in the form. If you need help, email sales@equipmentcafe.co.za

Claim Verification

We will vet your claim and advise on transport arrangements based on warranty terms. (1-2 business days)

Assessment & Approval

We will inform you about required work, any potential costs, and seek your approval before proceeding. (1-2 business days)

Repair/Replacement & Notification

We will repair, replace, or refund your item and update you on collection or courier arrangements. (2-4 business days if parts are in stock)